Terms and Conditions
Please read our terms and conditions carefully before placing orders with mariefrancevandamme.com
Last Updated: 7 Nov, 2014
Information you provide to us
We collect information you provide directly to us. For example, we collect information when you use our websites, shop in our stores, call us on the phone, create an online account, sign up to receive our emails, request a catalog, participate in a sweepstakes, contest, promotion or survey, communicate with us via third-party social media sites, request customer support, apply for a job or otherwise communicate with us. Providing your personal information to us is voluntary, however, if you do not provide some or all of the information we request, we may not be able to provide you with certain products, services, or information.The types of information we may collect include your name, email address, zip or postal code, billing address, shipping address, phone number, payment card information, product preferences, demographic information and any other information you choose to provide.
Information we collect automatically
We automatically collect certain information about you when you access or use our websites or transact business with us, including:Log Information: We collect information about your use of our websites, such as the type of browser you use, access times, pages viewed, your IP address and the referring link through which you accessed our websites.Transaction Information: When you purchase or return a product, we collect information about the transaction, such as product details and the date and location of the purchase/return.
Use of information
We may use information about you for various purposes, including to:Facilitate and improve your in-store and online shopping experience; Provide the products and services you request, process transactions and send you related information, including confirmations and receipts; Respond to your comments, questions and requests and provide customer service; Communicate with you about products, services, offers, promotions and events and provide news and information we think will be of interest to you (for information about how to manage these communications, please see Your Choices;Manage your online account(s) ;Personalize your online experience and provide advertisements, content or features that match your profile and interests;Monitor and analyze trends, usage and activities; Link or combine with information we get from others to help understand your needs and provide you with better service; and Carry out any other purpose for which the information was collected.
As you browse Marie France Van Damme, advertising cookies will be placed on your computer so that we can understand what you are interested in. Our display advertising partner, AdRoll, then enables us to present you with retargeting advertising on other sites based on your previous interaction with Marie France Van Damme. The techniques our partners employ do not collect personal information such as your name, email address, postal address or telephone number. You can visit this page (http://www.networkadvertising.org/choices/) to opt out of AdRoll and their partners’ targeted advertising.
Information about our customers is an important part of our business; We do not sell or distribute information to third parties.
Please protect yourself against any unauthorized access to your passwords and computer, make sure to log off if using shared computers.
Once an order has been placed, we will acknowledge the details of your order by e-mail. Acceptance of your order and completion of the contract between you and MFVD will be confirmed.
When we e-mail you to confirm the shipment of the goods, we reserve the right not to accept your order in case of refusal of your payment authorization, shipping restriction to your area, the product you selected didn't meet our quality standard and/or we may also refuse to process a transaction for any reason at our absolute sole discretion.
Prices include import taxes and shipment fees.
Retailer prices are on an FOB basis from our Hong Kong warehouse which excludes import tax and transportation. Our shipping department can help our retailers to organize shipment and customs clearance if required.
Order modification or/and cancelation
We can accept cancelations or order modification at any time before our shipment confirmation for whatever reason. However, once shipment has been confirmed, the order cannot be cancelled or modified, but can be returned if you wish, provided that you will be held responsible for all the shipment fees and other charges involved.
Insurance and shipment
MFVD insures the shipment of our private customers from the time it leaves our warehouse until delivery to your required delivery address. We require a signature by an adult of 18 years of age and over.
Once receipt is signed upon the delivery of goods, the responsibility of your purchased goods is passed to the customer MFVD does not insure the shipment of our retail customers, our shipping department can assist our retailers to cover insurance if required.
All our products are checked piece by piece for any faults before shipment.
Every effort has been made to display as accurately as possible the colors of our products that appear on www.mariefrancevandamme.com. However, as computer monitors vary, we cannot guarantee that your monitor's display of any color will be completely accurate.
Should you receive an item that is not in perfect condition please contact us immediately and in any event no later than  business days from the date of receipt.
Please send all items you wish to return from an order in the same shipment to ensure your return is processed as quickly as possible.
Items should be returned in their original packaging to ensure they are adequately protected in transit. All items returned should have a Return Authorization Code (R.A.C). Unidentified returns will not be accepted.
These terms and Conditions will be governed in accordance with the laws of Hong Kong where the relevant courts of Hong Kong will have exclusive jurisdiction.
Marie France Van Damme (MFVD) is a trading name of Windows of Asia, a limited company registered in Hong Kong under registration no: 20982783, address registered as: 12 Hing Yip Street , 8/F Wing Tai Centre, Kwun Tong, Kowloon, Hong Kong SAR.
We reserve the right to accept orders only from customers of 18 years and above.
Our terms and conditions might be modified from time to time, users are invited to visit this page periodically, and refrain from using our website if you don’t agree with those terms. Changes made after we have confirmed your orders will not affect those orders. Access to MFVD Website is permitted on a temporary basis; we reserve the right to interrupt access without notice.
Under no circumstances will MFVD accept responsibility for 3rd party's website to which may be linked with our website.