Terms and Conditions

Please read the below terms and conditions carefully before placing an order with mariefrancevandamme.com

Click on the headings below for further information.

  • Privacy Policy

    This privacy policy describes how Marie France Van Damme (MFVD) collects, uses and shares information about you. This policy applies to information we collect when you use our website, shop in our stores, or otherwise interact with us, as outlined below

    Information you provide to us

    We collect all information you directly provide us with. For example, we collect information when you use our website, shop in our stores, call us on the phone, create an online account, sign up to receive our emails, request a catalog, participate in a sweepstake, contest, promotion or survey, communicate with us via third-party social media sites, request customer support, apply for a job, or otherwise communicate with us. Providing us with your personal information is voluntary, however, if you do not provide some or all of the information we request, we may not be able to provide you with certain products, services, or information. The types of information we may collect include your name, email address, zip or postal code, billing address, shipping address, phone number, payment information, product preferences, demographic information, and any other information you choose to provide us with.

    Information we collect automatically

    We automatically collect certain information about you when you access or use our website or transact business with us, including the following. Log Information: we collect information about your use of our website, such as the type of browser you use, access times, pages viewed, your IP address, and the referring link through which you accessed our website. Transaction Information: when you purchase or return a product we collect information about the transaction, such as product details and the date and location of the purchase or return.

    Use of information

    We may use information about you for various purposes, including: to facilitate and improve your in-store and online shopping experience; provide the products and services you request; process transactions and send you related information, including confirmations and receipts; respond to your comments, questions and requests and provide customer service; communicate with you about products, services, offers, promotions and events, and provide news and information we think will be of interest to you (for information about how to manage these communications, please see ‘Your Choices’); manage your online account(s); personalise your online experience and provide advertisements, content or features that match your profile and interests; monitor and analyse trends, usage and activities; link or combine information we get from others to help understand your needs and provide you with better service; and carry out any other purpose for which the information was collected.

    As you browse MFVD, advertising cookies will be placed on your computer so that we can better understand your interests. Our display advertising partner, AdRoll, then allows us to present you with retargeting advertising on other sites, based on your previous interaction with MFVD. The techniques our partners employ do not collect personal information such as your name, email address, postal address or telephone number. You can visit this page (http://www.networkadvertising.org/choices/) to opt out of AdRoll and their partners’ targeted advertising.

    Customer information is an important part of our business; we do not sell or distribute information to third parties.

    Please protect yourself against any unauthorised access to your passwords and computer, and make sure to log off if using shared computers.

  • Order Acceptance

    Once an order has been placed, you will receive a confirmation email. Acceptance of your order and completion of the contract between yourself and Marie France Van Damme will be confirmed.

    We reserve the right not to accept your order in case of refusal of your payment authorisation, shipping restriction to your area, or the product not meeting our quality standard. We reserve the right to refuse to process a transaction for any reason at our absolute sole discretion.

  • Prices

    Prices include import taxes and shipment fees.

    Order modification or cancelation

    We will accept order cancellations and modifications at any time before shipment. Once the order has been shipped it cannot be cancelled or modified, however, it can be returned free of charge (within 7 days) should you so wish. Shipment

    Marie France Van Damme insures all shipments from the time it leaves our warehouse to the time it reaches your preferred delivery address. We require the signature of an adult aged 18 years or over. Upon signed receipt of goods, the responsibility of the purchase is passed on to the customer.

  • Important Information

    All products are checked piece by piece for any faults before shipment. Should you receive an item that is not in perfect condition please contact us no later than 7 business days from the date of receipt.

    Every effort has been made to display the true colours of our products as accurately as possible on our website. However, as computer monitors vary, we cannot guarantee every colour will be completely accurate.

    Please group all returns from an order in the same shipment to ensure your return is processed as quickly as possible.

    Items should be returned in their original packaging to ensure they are adequately protected in transit. All items returned should have a Return Authorization Code (R.A.C). Unidentified returns will not be accepted.

  • Governing Laws

    These terms and conditions will be governed in accordance with the laws of Hong Kong, where the relevant courts of Hong Kong will have exclusive jurisdiction.

    Marie France Van Damme (MFVD) is a trading name of Windows of Asia, a limited company registered in Hong Kong under registration no: 20982783 at 12 Hing Yip Street, 8/F Wing Tai Centre, Kwun Tong, Kowloon, Hong Kong SAR.

    We reserve the right to accept orders only from customers of 18 years and above.

    Terms and conditions may be modified from time to time. Users are invited to visit this page periodically.

    Under no circumstances will MFVD accept responsibility for a 3rd party's website which may be linked with our website.